By Akemi Sue Fisher for Authority Magazine

The first piece of advice I would give: When you look in the mirror, see a leader and not a female leader. Personally, I don’t count how many women or men are in a meeting or in a room. In my mind, it’s not relevant. What is relevant is how they perform. How they contribute and how they fit into our culture. A second piece of advice: care. It’s simple. You really need to care about your people. Pay attention. Notice what’s going on in their lives and acknowledge it.

I had the pleasure of interviewing Kathleen Kuhn, President and CEO of HouseMaster and PatchMaster, two franchise brands in the home services industry with locations across North America. As head of HouseMaster, the original home inspection franchise, Kathleen oversees an organization with more than 315 franchise locations across the U.S. and Canada. HouseMaster has an average net promoter score (NPS) of 92, a near-perfect customer service mark that puts it ahead of the NPS of some of the most customer-centric organizations like Ritz-Carlton and Apple. And as the CEO of PatchMaster, Kathleen leads a new, fast-growing drywall repair specialty concept with 19 franchises signed in 46 territories with 10 franchises opened and operating.