CUSTOMER FEEDBACK

March 17, 2024
★★★★★
Maureen Maund .
My report was easy to read and understand. A couple of points l was unsure about were answered after a quick phone call. Thank you!!!
February 12, 2024
★★★★★
Brian Martin .
February 02, 2024
★★★★★
Richard Marsh .
January 20, 2024
★★★★★
David & Shelly Livermore .
On time, Thorough and job well done. Thank you. Dave L
January 11, 2024
★★★★★
Brett Jackson .
John is thorough and knowledgeable. I learned a great deal from his inspection and would recommend his services to anyone!
December 20, 2023
★★★★★
T J .
John Hanson did the inspection on my house purchase. The house was older and had some issues such as moisture in the basement, the roof, some of the plumbing. He not only identified all of these but gave me some great suggestions on solutions. This helped me immensely to obtain the right price and to address the issues in the correct way. He is very knowledgeable and has equipment to detect potential issues. I would highly recommend him.
December 16, 2023
★★★★★
Poncho Gutierrez .
November 17, 2023
★★★★★
Mark Rutgers .
John went above and beyond my expectations. He provided us with a very detailed report with excellent communication along the way. I highly recommend his service and will definitely keep him in mind for our next purchase.
November 09, 2023
★★★★★
chris murray .
Would recommend John to everyone I know. He was nothing but amazing threw the whole process and was a dream to work with. He was amazing at explaining absolutely everything about the property. He was working in the worst conditions to locate a septic tank and had nothing but a smile threw out the process. Would deffenitley use him again in the future and would recommend him to all! Thanks so much!
November 06, 2023
★★★★★
Jason Ramjohn .
John was an absolute pleasure to work with. He had a plethora of knowledge and answered all my questions. I would highly recommend
October 06, 2023
★★★★★
Wendy Featherstone .
Professional and thorough. Have always been impressed and my clients always satisfied! Great, thorough reports and explains to the potential buyers throughout the full inspection. Thank you again!
October 04, 2023
★★★★★
Vinod Kapoor .
September 27, 2023
★★★★★
Cindy Rowe .
September 19, 2023
★★★★★
Joe Gucciardi .
Great service. Punctual and professional
September 14, 2023
★★★★★
Santina Sardo .
August 25, 2023
★★★★★
Nicoll Gonzalez .
August 25, 2023
★★★★★
Rob Ihlenfeldt .
Fantastic! What an enjoyable and informative experience. John is professional, pleasant and extremely knowledgeable. I would not hesitate to recommend Housemaster.
August 16, 2023
★★★★★
Lori Birbari .
August 01, 2023
★★★★★
Dean Gradson .
July 31, 2023
★★★★★
Merv Anthony .
John did an amazing job with our house inspection. His attention to detail was very much appreciated. As he explained things and answered questions throughout the inspection, we could see that he was very knowledgeable and he was very interested in helping us understand what needed our immediate attention, as well as those things that we needed to keep an eye on. We have no hesitation in highly recommending his services.
June 21, 2023
★★★★★
Scott Hendry .
John did a great job. He arrived early. He was very thorough. He explained everything to me as he was doing the inspection. I highly recommend him.
June 21, 2023
★★★★★
Mark Di Pietro .
June 08, 2023
★★★★★
Dollina MacMillan .
Great service!
May 09, 2023
★★★★★
Nicole .
John is extremely professional and provided great incite on the identified deficiencies as well as the items that met standards. John's knowledge of century homes is outstanding!!! I highly recommend him for all your home inspection needs.
May 03, 2023
★★★★★
Carla Brennen .
John was very friendly and informative. He was happy to answer any questions we had and went above and beyond to explain the entire process. Highly recommended!
April 23, 2023
★★★★★
Riley Foss .
An amazing experience with HouseMaster. The inspection was completed with such detail and explained to all those involved so easily. Fantastic customer service. The report was very comprehensive. Just great service overall.
April 11, 2023
★★★★★
Bob Veevers .
I’ve had John do many inspections for my clients as well as pre-inspections for my listings. Very knowledgeable & able to fully explain any issues that might come up to my buyers.
April 03, 2023
★★★★★
Nasrullah Joyia .
January 04, 2023
★★★★★
Orlena Beckford .
December 12, 2022
★★★★★
Chidozie Eze .
Very Detailed Job and easy to talk to
October 27, 2022
★★★★★
Emad Abu Jazar .
Thnak you !!
October 12, 2022
★★★★★
Sean Robertson .
John is outstanding. We are in the process of moving to our third century home and John is meticulous with detail and so knowledgeable about everything from roof to foundation. Pleased to give HouseMaster and John my highest recommendation.
September 25, 2022
★★★★★
Barbara Jane Werner .
August 27, 2022
★★★★★
Brooke Hammond .
August 15, 2022
★★★★★
Angelo Venturin .
June 13, 2022
★★★★★
Mohammad Akif .
February 22, 2022
★★★★★
Andrew McNairn .
Andrew and John are professionals from the being to the end, definitely pleased with there service
January 29, 2022
★★★★★
Joe Bandula .
December 13, 2021
★★★★★
Alexandra Duz .
So thorough and well informed! 10/10
December 09, 2021
★★★★★
Kelly-Lee Mansi .
November 24, 2021
★★★★★
Chris Webber .
Very thorough, Andrew was patient and answered all of our questions. He too in his time, didnt rush and the report was extremely detailed. I felt it was worth the cost. Report was easy to access as well.
October 13, 2021
★★★★★
Samrina Qureshy .
Friendly knowledgeable fast punctual and Awesome!!! He knows what he is doing. I am very happy with his work and will most definitely be referring him to anyone who has urban homes to be looked at 100%!
October 01, 2021
★★★★★
Kevin Matthews .
September 23, 2021
★★★★★
Katherine Lawrence .
Very thorough inspection. Took the time to answer all of my questions and concerns.
September 18, 2021
★★★★★
Faris Rassam .
Everything was Great, John and Andrew were efficient and knowledgeable. My only complaint is the number of emails received throughout this whole interaction. Maybe 5 emails too many.
September 13, 2021
★★★★★
Steven Favalaro .
Very knowledgeable and very detailed inspection report - spent alot of time explaining things to me which was very helpful
August 13, 2021
★★★★★
Lida Anderson .
I would especially recommend ANDREW VOLLICK. He was superbly thorough and knowledgeable. The attention to detail inspection was excellent. Everything was explained to us clearly and he had no hesitation when answering our questions . He was on time, very organized as he checked all areas and fully equipped with what was needed. A true professional with a personable approach to with us. Thanks to Andrew . Appreciated all his efforts. Lida Anderson
August 05, 2021
★★★★★
Rainbow heart Hasan .
July 30, 2021
★★★★★
Kyle Ansilio .
July 19, 2021
★★★★★
Christina Nason .
Very thorough - Well detailed, lots of photos to explain points, well organized.
June 17, 2021
★★★★★
Anne Maurina Strybos .
Andrew was patient and answered every question. He showed me where the problems were and how I could fix them. I like the report setup, especially the photos with the large arrows pointing at the problems. The graph showing the assessment ratings of different aspects of the house was easier see and it was better to see instead of having to reading it in sentence form. Much quicker. Easy to find the photos instead of reading pages of written material. Much fast too. Andrew was very professional and I felt more confident that I would purchase the house. From the assessment and the report I knew exactly what I needed to fix immediately, could fix later and what I needed to be prepared to purchase in a few years. Excellent service. The house inspection was excellent.
June 13, 2021
★★★★★
Katrina DesRochers .
Everything! Andrew & John were so thorough, took so much time with us to explain every detail (even when they had another job right after us because they fit us into their schedule to meet our offer deadline) & the information package is invaluable! We cannot recommend HouseMaster enough! We've had 2 other building inspections & John & Andrew's expertise was easily 5 times better than what we've previously experienced. Thank you! We highly recommend your services!
June 10, 2021
★★★★★
Kat D .
I called HouseMaster because they had incredible reviews online & we needed a building inspection on a country property within 24hrs, or we would have lost the offer on the property. John was so positive when we were thinking the chances of getting an inspection in less than 24 hrs might be slim to none & we may have to go without or walk away from our dream property. John had 2 other jobs that day but still took us on as clients to make sure we would be able to put the offer on our new home in confidently. We have had 2 other home inspections done in the past & we can honestly say John & Andrew were 5 times better than what we have previously experienced! They both arrived on site for Andrew to do the house & for John to complete the septic and cistern inspections. From the get go, the process was EXTREMELY professional. They had advertising on their trucks, they had uniforms and really looked the part right off the hop. Well, the professional service didn't end there! They were so good at explaining the property details to us & walking us through satisfactory, fair or poor ratings & despite being under a time crunch to get to another job (since they fit us in) they took all the time in the world to go above and beyond to explain EVERY INCH OF THE PROPERTY (& then some) for us! When you're a client, they also give you access to an abundance of resources for knowing how to care for your home to prolong its longevity! Truly cannot say enough about John & Andrew! We are so very grateful that you were apart of our experience of landing our dream home so quickly! We will definately be referring & calling HouseMaster in the future for all kinds of work as they are truly specialists at so many things! Please know their service is absolutely worth it!
May 24, 2021
★★★★★
Chantal Landon .
Today we had a home inspection and John and Andrew were extremely thorough they took their time they gave us great advice and recommendations they’re really good honest man. I highly recommend their service!
May 24, 2021
★★★★★
Joe Pagliaro .
March 17, 2021
★★★★★
Christopher Tremblay .
February 03, 2021
★★★★★
G Singh .
John is an intelligent, courteous and knowledgeable inspector who knows what he is doing.
February 02, 2021
★★★★★
Alexandra Marr Minh Ly .
January 28, 2021
★★★★★
Robert Downie .
January 14, 2021
★★★★★
Dallas Gray .
Top notch very knowledgeable and helpful when it come to rural properties!
November 26, 2020
★★★★★
David Bazar .
Appeared to be very thorough. The inspectors very knowledgeable. Great job locating the septic system.
November 24, 2020
★★★★★
Andrew Bridgman .
John is knowledgable and professional. I have used a lot of inspectors before and John continues to impress me both with his scope and his thoroughness. He comes highly recommended.
November 24, 2020
★★★★★
Jennifer Miller .
I have had the pleasure of knowing John for over a year now. Each week I get to hear about all of the wonderful tips John has for home owners, along with stories of his happy customers. I haven't had the chance to use John's services personally yet, but know that he would be the first person to call when we move in the future. I wouldn't hesitate to recommend John for all of your home inspection needs.
November 16, 2020
★★★★★
Janine Amang Bitchekomi Ezechiel Marvel Seunjio .
Oui! Tr?�s sympathique et patient. Merci!
November 11, 2020
★★★★★
Mohinde Bangar .
Has a good experience with me
November 03, 2020
★★★★★
Andrew Porter .
John was terrific! He was extremely knowledgeable about building construction and services, and was able to give us some great insights for the property we are looking to purchase. Highly reccommend him!
October 23, 2020
★★★★★
Kevin Rooney .
Just a thorough job that helped in reducing the stress of buying a resale home. Would recommend in a heartbeat.
October 22, 2020
★★★★★
Westdale Village Investments Inc. .
October 22, 2020
★★★★★
Ted K .
Responsive, reliable and very knowledgeable building inspection company.
October 14, 2020
★★★★★
Diana Tuszynski .
October 07, 2020
★★★★★
Peter & Heather Henry .
Very professional.
September 15, 2020
★★★★★
Jon Evans .
I have known John now for almost a year. I have not had the opportunity to work with him and House Masters, however, based on my experience with John he is a true professional. John has an expansive 20+ years of experience in the construction industry and is very knowledgable about his craft. If you are looking for a skilled and diligent Home Inspector who operates with integrity, John Hansen is your man.
September 12, 2020
★★★★★
Shyam Verma .
Well advised. Great personality and engaging
September 08, 2020
★★★★★
Sanket Dalal .
John is great to work with, he is professional and explains things very well. I would definitely recommend him for WETT, Well and Septic Inspections.
September 06, 2020
★★★★★
Greg Francis .
Very professional & friendly. They took the time to explain as the inspection was taking place. Generally made it a fun experience. I would recommend to anyone looking to have a home inspection done.
August 19, 2020
★★★★★
Ingrid Kutter .
Service was easy to book, inspector was not rushed and answered our questions, and took the time needed. Everything was clearly explained. The report had no surprises, it reflected the visit. Great Job
August 17, 2020
★★★★★
Maralyn Ellis .
Thank you, John, for answering my questions openly and honestly. I plan to follow your recommendations and won't hesitate to refer anyone I know who is buying a home to you. Keep up the great work!
August 10, 2020
★★★★★
Nicole Lewis .
John Hansen and his Assistant were thorough and helpful. They explained all the details of the house were inspecting in a clear, thoughtful, and honest manner so that we could make an informed decision regarding whether or not we should go forward with our house offer. We highly recommend his service and would definitely use him again.
August 05, 2020
★★★★★
Bronwyn Ferguson .
August 02, 2020
★★★★★
Chanel Parris .
The attention to detail, the thorough report and the friendliness
July 18, 2020
★★★★★
Vanessa Cockshutt .
Thorough,personable,knowledgeable
July 12, 2020
★★★★★
Dorothy Smith .
Very personal and explained all items they imspected
July 12, 2020
★★★★★
Jamie Chalmers .
We had John perform our house inspection he was extremely personalble and explained all items as inspected. The photos on the inspection helped for when we move in to do the following repairs . Would recommend for any body looking for honest information about major investment.
July 04, 2020
★★★★★
Dolly Smith .
Very knowledgable, answered all our questions and was very professional. We would highly recomend them to friend and family !! Dorothy Smith
June 29, 2020
★★★★★
Chanel Parris .
The level of professionalism is unmatched. I���ve worked with Housemasters several times and they have always been thorough, honest and friendly. The only home inspectors I trust! Thank you Housemasters :) - Chanel
June 05, 2020
★★★★★
Samantha Lavigne .
John was so thorough and took his time. I really appreciated all his suggestions and he was able to explain things clearly to a new home buyer. Thanks!
June 03, 2020
★★★★★
Samantha Lavigne .
June 02, 2020
★★★★★
John Rodic .
May 11, 2020
★★★★★
Phil Mostert .
John is a professional. He has been in the construction business for 20 + years and has multiple certifications, including septic design and inspection. He is truly a 1 stop shop.
February 29, 2020
★★★★★
Paul Hammond .
We purchased a century home and in our view this company really doesn't have the right experience to assess an older home. Some specific examples: He did identify that there was some knob and tube wiring to address but he did not warn us of the implications that it might be difficult or impossible to get insurance. He did identify that the boiler was likely wrapped in asbestos but he did not warn us that it has been bank policy to NOT provide mortgages to homes with asbestos for sometime. He did not identify water pressure issues in the plumbing and he was unable to inspect the septic system so that we had to find another service. Issues like these are why you hire a house inspector. Fortunately, we were able to past these issues but it did cost us extra money and luckily we did not require a mortgage. We really think that we should have been better informed from the house inspection. Update 12/23/20 (one year later) - A year in and we have found some new issues that the inspector should have told us about. Most important was that we did not know that a Sand Point Well has a limited lifespan. Our well is likely original to the house and we were not told that we should anticipate the need to drill a new well. Guess what? We are planning on that now. This inspector failed to make us aware of major issues in the house. Possibly we would not have purchased the house if we had known of all the issues that were evident at inspection. Certainly we would have pushed on the purchase price, if we had known.
January 31, 2020
★★★★★
Chuck Poelmann .
Honest accurate and reliable
January 31, 2020
★★★★★
Sara Bauer .
October 23, 2019
★★★★★
Torrey Cipriani .
October 06, 2019
★★★★★
Robyn Iwaskiw .
John is very knowledgeable He pointed out items that we were unable to see He answered all questions we had, promptly sent out the report and we would highly recommend. Robyn
October 05, 2019
★★★★★
Lou Iantorno .
John is very knowledgeable . I emailed John a question after the purchase and he emailed me back with 30 minutes.
September 22, 2019
★★★★★
Jen Chilton .
John Hansen came highly recommended for our home inspection and I would like to pass that recommendation forward! We were very impressed with John’s professionalism and knowledge and have taken on board the suggestions he gave us. Thanks John!
September 11, 2019
★★★★★
jeff moness .
John was easy going, knowledgeable, efficient and trustworthy. I highly recommend his services and I WILL use his company should the need arise again.
August 16, 2019
★★★★★
Jenn Geerts .
I would absolutely not recommend this company for anyone having a home inspection completed. We had John H. perform an inspection on a house that we were in conditional sale of. He informed us of minor things, which was to be expected on a house over 100 years old, however, he completely missed severe water damage in the basement. He found one small area of moisture against a wall and told us that it was likely an area where the owners cat had peed. We went forward with the purchase of the home. We planned on only updating the flooring and painting the space but we quickly uncovered the water damage, which had clearly been developing for years. This resulted in having to gut the entire basement and have waterproofing done professionally and starting from scratch. This ended up being an extremely costly but necessary repair. Once we found the damage, we reached out to John and the head office of HouseMaster and they reported that there was nothing they could do. Their so-called Inspection Guarantee is completely useless as there is so much fine print and loopholes that they do not hold themselves at all accountable. Knowing what we know now, this should have been easily identified by an experienced home inspector, if he had used a thermal gun. Unfortunately this was not a tool used during the inspection. Because of this experience, I personally don't think it is worth it to spend your time or money on a home inspector, especially not with HouseMaster.
August 05, 2019
★★★★★
Kelly Howard .
John did an amazing job coming out to inspect our new home! From beginning to end he was prompt, professional, and we were very happy with the inspection he provided for us. We would definitely recommend!
August 01, 2019
★★★★★
Tara Rosier .
John did our home, septic and well inspections. As a first time buyer and having no idea what to expect, he made sure to explain everything clearly and was very thorough. Feeling confident when making a big purchase is important, and after our inspection that’s exactly how we felt. We will certainly be recommending John!